FAQ
FAQ
Reservations via Instagram, shipping by arrangement and cash payments in CZK, EUR and USD. Answers to common questions about shopping at Vintage Room 31.
Where can I find you and when are you open?
You will find us at Lidická 31, Prague 5 - Smíchov, a 5-minute walk from Anděl metro. We are open every day: Mon-Fri 10:00-19:00, Saturday 10:00-18:00, Sunday 12:00-18:00.
Do you sell online? Can you ship items?
We primarily operate as a brick-and-mortar boutique, so you can see, touch and try on every piece in person. If something on our Instagram catches your eye, message us and we can discuss shipping individually.
Can I reserve a piece from Instagram?
Yes. Message us on Instagram at @vintageroom31 and we will gladly hold the piece for you. The reservation length is arranged individually.
Can I pay by card?
Payment is cash only. We accept Czech crowns, euros and US dollars. We do not accept payment cards yet, so please keep this in mind before visiting.
Do you buy clothing or accept commission sales?
No. We select our assortment ourselves from trusted sources. We do not buy clothing from customers and we do not offer commission sales.
How do you choose what gets into the boutique?
Every piece is hand-selected. For clothing, we assess material, cut and condition; for leather jackets, we also check leather quality, zips, lining and overall wearability. Only a small fraction of what passes through our hands reaches the boutique.
How often does the assortment change?
Continuously. The collection is small and constantly changing. New pieces appear first on our Instagram, so it is worth following us there.
Do you speak English?
Yes. In the boutique, we speak Czech and English and warmly welcome international visitors.
Will you help me choose?
Gladly. Personal service is what we care about. Tell us what you are looking for or what occasion you have in mind, and together we will find a piece that fits your size and character.
How do I get to you from the centre of Prague?
From the centre, take metro line B to Andel station (about 7 minutes from Mustek) - from there we are a 5-minute walk. Or take tram 4, 7, 10 or 16 to Bertramka, which is less than a minute from us. You can start navigation directly to our address with the button below.
Is parking available near you?
The most convenient option is the OC Novy Smichov garage (5 minutes on foot). Streets nearby are in paid parking zones - use the parking meter or the Mobi or ParkMe app. We recommend coming by metro or tram.
Are you open on public holidays?
We always update holiday opening hours on our Google profile and Instagram @vintageroom31 - we recommend checking before your visit.
Can I arrange a private visit outside opening hours?
Message us on Instagram or by email and we will arrange it - individual visits outside opening hours are possible by prior agreement.
How long does a visit usually take?
Plan for 20-45 minutes. The collection is intentionally small and easy to browse, but we are happy to take time with you while you choose - there is no rush.
Is your shop wheelchair accessible?
The shop is on the ground floor with level access from the street. If you have specific needs, contact us in advance and we will do our best to help.
Can I come with a stroller?
Yes, the entrance is from a level hallway and there is room for a stroller.
Do you host group visits, such as styling workshops or company events?
Why not - write to us and we can talk about it. In the past, we have welcomed small groups of friends and styling sessions.
What is the price range of your items?
Prices range roughly from 300 CZK for accessories to several thousand crowns for premium pieces such as leather jackets. A leather jacket with us is typically 2,000-6,000 CZK depending on the brand, leather quality and condition.
Do you issue a purchase receipt?
Yes, on request we issue a sales confirmation. We are not VAT payers, so the receipt does not include VAT - but we can issue it for your records and possible claims.
Can I give pieces as a gift? Do you offer gift wrapping?
We are happy to wrap a piece as a gift. If we know in advance, we can prepare nicer packaging - let us know during your visit or beforehand via Instagram.
Do you have gift vouchers?
Yes. A gift voucher for a specific amount can be arranged via Instagram or directly in the shop. It is ideal if you do not know the recipient's exact size.
Can I return or exchange an item?
We sell vintage clothing as used - every piece is a unique original. We recommend trying items on directly in the boutique. If an exceptional situation arises, contact us and we will discuss it individually.
Do you offer discounts, such as student or loyalty discounts?
We do not have a general discount system. We occasionally run sale events, which we announce primarily on Instagram - follow @vintageroom31.
What brands can I find at your shop?
We do not focus on specific brands, but on the quality of the piece - material, cut and condition matter more to us than a logo. Still, from time to time you may find pieces from classic European or American makers. It always depends on the current collection.
Do you also have larger sizes?
We try to carry a range of sizes, but the collection is small and changes often. Message us on Instagram in advance with what you are looking for - when we know what people need, it is easier to connect them with the right piece when it arrives.
How do I know a vintage piece fits when size labels are unreliable?
Try it on and measure - there is no better way. In the shop you have the space and time to do that. If you want, we can measure a piece with a tape measure in the boutique. We write more about this in the blog article "Vintage clothing sizes: why not to trust the label".
Are all pieces cleaned?
Yes, every piece is checked and cleaned before it is displayed. We only sell pieces we would wear ourselves.
How can I tell real leather from faux leather?
In short: irregular grain, a warmer feel, leather smell and natural surface imperfections. You can find a detailed guide in the blog article "How to recognise a quality vintage leather jacket". And in the shop we will gladly show you the difference on a specific piece.
Do you have jackets for men too?
Yes - leather jackets and other pieces in our menswear section are for men and women. Vintage cuts are often unisex or easy to wear across genders regardless of the label.
I have a vintage piece at home and I am not sure if it is good quality. Can you advise me?
Bring it in - we will gladly take a look and give you an honest opinion on its condition, material and wearability.
Do you label which period pieces come from?
For selected pieces, yes, where it can be determined. Exact dating in vintage is always approximate - it depends on the cut, material and labels, and the date is not always clear.
Can I come just to look at a piece from Instagram without buying it?
Of course. Visiting does not create any obligation to buy, and no one will pressure you.
How quickly do you reply to Instagram messages?
We try to reply the same day, at the latest within 24 hours. Outside opening hours, the reply may be slightly delayed.
How can I follow you so I do not miss new pieces?
The fastest way is Instagram Stories @vintageroom31 - that is where we show new pieces first. You can also subscribe to our newsletter.
Do you publish prices on Instagram?
Not always - we share prices in DM or directly in the shop. If you are interested in a specific piece, message us.
Can I tag you on Instagram when I buy a piece from you?
We would love that! Tagging @vintageroom31 or using #vintageroom31 always makes us happy, and we gladly share.
Why buy vintage instead of new clothing?
The most sustainable clothing is the clothing that already exists. By buying vintage, you extend a piece's life cycle, reduce demand for new production and get an original - something you will not see on every other person on the tram.
Is second hand hygienic?
Yes. Every piece is carefully checked and cleaned before sale. Vintage clothing made from quality materials can withstand many washes without losing quality - unlike much of today's fast fashion.
What happens to pieces that do not pass your selection?
Low-quality or damaged pieces do not go into the shop - we return them to circulation through other channels (charity, textile recycling) so they do not end up in landfill.
Are you certified as a sustainable company?
We do not have a formal certification - and we are honest about that. Our sustainability is simple: we sell what already exists, choose with care and avoid unnecessary waste. We believe that speaks for itself.
Why is vintage clothing often more expensive than fast fashion?
Because we have done the work of selecting, cleaning and checking for you. You pay for a piece without defects, for material that would cost much more new, and for the certainty that it is not a mass-produced item. Vintage quality has value - and that value grows over time.
I'm visiting Prague for a few days. Is it worth stopping by?
Absolutely - we're 5 minutes from Anděl metro station (line B), easy to combine with a visit to Smíchov or Vyšehrad. The collection changes weekly, so you're likely to find something unique you won't see anywhere else.
Is the shop suitable for men too?
Yes - we have a dedicated menswear section with shirts, knitwear, outerwear and leather jackets. Vintage cuts are often wearable across genders too.
How do I find you - is it easy to spot from the street?
We're at Lidická 31, Prague 5 - Smíchov. Look for our shopfront on Lidická street, ground floor. If you get lost, message us on Instagram and we'll guide you in. You can also tap "Navigate" on our contact page for turn-by-turn directions.
Can I come in just to browse without buying?
Of course - no pressure, ever. Browse as long as you like. If you'd like advice or help finding something specific, just ask.
Do you buy or consign vintage clothing?
No - we source our collection ourselves and don't purchase or consign items from customers.
Are your prices negotiable?
Prices are set. We price fairly based on the quality and condition of each piece - no haggling, but no overpricing either.
Do you have a loyalty programme or discount for returning customers?
No formal programme - but we do remember our regulars and appreciate every visit. Follow us on Instagram for occasional sale announcements.
How should I care for a leather jacket after buying it?
We have a detailed guide in the blog article "Leather jacket care: how to keep it for another 20 years". In short: hang it on a shaped hanger, dry it naturally, use conditioner 1-2 times a year, no tumble dryer and no standard dry cleaning.
Can I wash vintage clothing in a washing machine?
It depends on the material and label - but with vintage, gentler care generally extends the life of the piece. Wool, silk and vintage cotton usually need hand washing or a very gentle cycle. In the shop, we will gladly advise you on the specific piece.
Where can I have a vintage piece repaired or altered in Prague?
A good tailor is a key partner for every vintage lover. On request, we can recommend trusted tailors around Smichov.
How should I store vintage clothing for a longer period?
Use a fabric garment bag (not plastic), a shaped hanger, and a dry, ventilated place away from direct sunlight. Box storage is only for knitwear folded flat - everything else should be hung on a hanger.
Where can I find your blog articles?
In the Blog section in the top menu, or directly at vintageroom31.cz/en/blog. We write about choosing leather, caring for vintage clothing, styling tips and the stories behind pieces.
Can I suggest an article topic or FAQ question?
We are happy to hear what interests you - message us via Instagram or email, and if a topic comes up repeatedly, we will work it in.